Lenzing E-Branding Service’s new features provide customers added value and improved user experience(4)

Sept 6,2022

To help users navigate through different certification and licensing functions, an E-Branding Helpdesk service has been introduced to provide live support from a dedicated team of Helpdesk specialists. In the initial phase, the Helpdesk will provide support to global customers in English, with additional languages to follow later on. Moreover, an enhanced Expiration Reminder notification service has also been launched, to provide users with guidance on when their licenses or certificates are due for renewal.

“In line with Lenzing’s commitment to provide stronger support to customers, the new E-Branding Helpdesk enables us to provide prompt responses to customers with a human touch. Considering the complex nature of our industry, we have opted to set up a team of Helpdesk specialists who will use their empathy and judgment to provide the best assistance to our customers, instead of following the chatbot trend. In addition, the feedback that we collect will be used to continuously improve the Lenzing E-Branding Service”, said Daniel Leong, Global Head of Digital Customer Experience at Lenzing.

Reprint from:https://www.tencel.com/b2b/news-and-events/lenzing-e-branding-services-new-features-provide-customers-added-value-and-improved-user-experience